Ombudsperson – Pahalwan Gurudeen Mahila Mahavidyalaya

Pahalwan Gurudeen Mahila Mahavidyalaya, Panari Road, Lalitpur (U.P.)

About the Ombudsperson

The Ombudsperson of Pahalwan Gurudeen Mahila Mahavidyalaya serves as an independent and impartial authority to address grievances raised by students in a fair, transparent, and time-bound manner. The objective is to promote a healthy academic environment by ensuring justice, accountability, and effective grievance redressal.

Objectives

To provide a fair and transparent grievance redressal mechanism.
To safeguard the rights and interests of students.
To promote accountability and good governance within the institution.
To ensure timely disposal of student grievances.
To maintain a harmonious academic environment.

Functions of the Ombudsperson

Receive and examine complaints submitted by students.
Hear both parties involved in the grievance.
Recommend suitable remedial measures to the competent authority.
Ensure that grievances are resolved in a fair and unbiased manner.
Maintain confidentiality throughout the grievance redressal process.
Submit reports and recommendations whenever required.

Types of Grievances

The Ombudsperson may consider complaints relating to:

Admission-related issues
Examination and evaluation matters
Scholarship and fee-related concerns
Academic facilities
Library and laboratory services
Student welfare issues
Administrative matters affecting students
Any other genuine grievance not resolved by the Internal Grievance Redressal Committee.

Grievance Redressal Procedure

The student should first approach the Internal Grievance Redressal Committee (IGRC).
If the grievance remains unresolved, the student may submit an appeal to the Ombudsperson.
The Ombudsperson will examine the complaint, seek necessary information, and provide both parties an opportunity to be heard.
Appropriate recommendations shall be made to the competent authority for necessary action.

Ombudsperson Details

Name: To be Notified

Designation: Ombudsperson

Office: Pahalwan Gurudeen Mahila Mahavidyalaya

Address: Panari Road, Lalitpur, Uttar Pradesh

Email: ombudsperson@pgmm.co.in

Office Hours: Monday to Saturday (10:00 AM – 4:00 PM)

How to Submit a Complaint

Students may submit their grievance by:

Visiting the college office during working hours.
Sending an application to the Ombudsperson.
Submitting the grievance through the online grievance portal (if available).
Sending an email with supporting documents.

Important Note

Anonymous complaints or complaints without adequate supporting information may not be considered. Students are encouraged to provide complete details and relevant documents to facilitate prompt and fair resolution.